Meet & greet
New families begin with a complimentary meet & greet. This gives us time to learn routines, discuss access and safety, and make sure your pet feels comfortable before care begins.
THE GENTLE DETAILS
Care Policies
Clear expectations help every visit feel calm, safe, and easy for pets and their people.A friendly overview
These are plain-language highlights for planning your care. Your client agreement and the policies accepted through the client portal contain the complete terms.
Booking & availability
Care is not confirmed until your request has been reviewed and accepted. Early requests are encouraged, especially for overnights and holidays.
Payment
Payment is due at the end of the sit so the final invoice can reflect any approved schedule changes. A current payment method may be required in the client portal.
Overnight deposits
Overnight reservations require a deposit. Walks, drop-ins, cat care, and adventures do not require one. The remaining overnight balance is due at the end of care.
Additional pets
Each service includes one dog and one cat. Additional-pet fees apply once per visit, walk, adventure, or overnight. They are not charged repeatedly within the same service period.
Christmas care
A flat $10 surcharge per booking applies on Christmas Eve and Christmas Day. Christmas availability is limited, so early requests are encouraged.
Health & safety
Please keep pet, medication, behavior, vaccination, veterinary, and emergency-contact information current. Any bite history, escape risk, fear trigger, or medical concern must be shared before service.
Home access
Families are responsible for providing safe, reliable access and accurate alarm, gate, lock, and parking instructions. Access details are handled privately through the client portal.
Schedule changes & communication
Plans change. Please contact Alicia as soon as possible about cancellations, rescheduling, early returns, delays, or added nights. When enough notice and availability allow, Alicia will work with you and adjust care and the final invoice to match the updated schedule.
Late cancellations
If Alicia is already traveling to a walk, visit, or adventure, or has arrived for the service, it may still be charged.
Overnight cancellations
Overnight bookings require a non-refundable deposit and at least 7 days’ notice for any eligible refund. Early returns and other last-minute cancellations may not be eligible for refunds, though reasonable exceptions may be made at the discretion of The Soft Side of Wild.
CONTACT HOURS